Frequently Asked Questions

Before you call or click send, see if we have addressed any of your questions about our durable, quality line of grills and cookers.

We can answer your questions

Still can't find the answer to your question? Contact us with your questions and comments at info@grillsandcookers.com and we'll make every effort to contact you within 48 hours.


How long does it take to receive my cooker or grill?

Depends on what time of the year it is. The Braten series and campfire grills are normally in stock however there are peak times in the year (usually in late spring and mid fall) that we go through them quickly. If the Braten series or campfire grills are on back order, you will be notified shortly after placing the order on when we expect you to receive your item.

Since the 2000 and 3000 series are usually made with customer specified options we cannot currently keep every variable of options on hand. However, we do occasionally keep popular optioned cookers on hand. These also go through demand times of the year, and we take all orders on a first-come first-serve basis. The average order will take 6 weeks to deliver. Build time slows in winter, peaks in late spring and mid fall and is steady in the summer.

Advice on ordering a 2000 and 3000 series: If you are looking for a cooker or grill immediately, contact us to see what is available. We also keep in contact with our dealers and can find out if they have something in stock that will suit your needs. But think of this, you are going to purchase a cooker or grill that, if you take care of it, you will likely pass down to your grandkids. Order exactly what you want and bite the wait. Your reward will be not regretting that you settled for something that didn't quite meet your wants. (back to top)



How do I take care of it? How easy is it to take care of?

When you receive your cooker or grill you will be given detailed care and maintenance instructions. But basically if you clean it after each use and cover it when not in use your cooker or grill will last you decades. Every manufacturer's cooker or grill will require maintenance. However, we have taken long thought to reducing the maintenance required, and what basic maintenance requirements there are, and with some handy-man skills can easily be accomplished by the owner. (back to top)



How am I going to receive my item? How is my item going to be shipped?

The Braten series are shipped freight and will be delivered on a lift gate truck to your driveway. The campfire grills are shipped UPS.

The 2000-5000 series are normally picked up here at our facility. We can arrange freight shipping and if we can work out the logistics, sometimes we can have a driver take it to you or they can meet you half way. Due to the expense of freight shipping these larger items, most customers drive here and pick it up. (back to top)



Do you build custom grills?

We can build you a custom grill. However, there is one thing to keep in mind—every item you see here is built in mass quantity. Therefore any custom item is going to take much more time to complete. If the custom grill you want done is of the same basic construction as a grill you see here, you probably won't pay much more. If your wanting to change the overall size of the grill or a major component, that will become very expensive. Expect to pay 3x the cost of a entirely custom made grill than what you see online here. If you are serious, we welcome you to contact us regarding your needs. (back to top)



What happened to the trailer mounted models?


Due to the market changing since 2008 we have decided to temporarily discontinue the trailer mounted grills and to focus more energy toward our other grills to satisfy the needs of the majority of our customers. As the economy turns around you should expect to see the trailer units come back into production. (back to top)



How can I ship to other countries?


It isn't much of an issue to ship an order to another country. Orders to Canada are fairly easy and we do have a distributor there. Plus, NAFTA eliminates any duties you would have to pay otherwise.

If you plan to ship across the ocean there are a couple things to keep in mind.

  1. A 1000 and 2000 series will need to go inside a overseas certified shipping crate, which will run about $200.
  2. We will only ship to the port of call in your country. It will be up to you to pay the duties to have your customs release it and your responsibility to get it from the port to your home.
  3. Shipping charges are going to be more than what you would expect shipping within your own country (obviously). For example, a 1000 series that we've recently sent to Europe had shipping charges in the $700-900 range from our dock to their port.
That being said, we have had customers ship overseas and feel the reward of having their very own Engelbrecht grill in their backyard worth it all. It makes quite a story for their friends and family. There are shipping companies all over the globe that will work with you to make this possible. Just expect to pay a little more in getting it there. (back to top)



What is powder coating and why do other manufacturers offer paint in this scale?

In regards to a protective coating, powder coating is the new kid on the block. Powder coating is the application of a dry, powdered coating on the surface. The powder is applied by a spray. The parts are given an electrostatic charge and the powder is given the opposite electrostatic charge. When the dry powder is sprayed, it clings to every nook and cranny of the part. The part is heated in the oven and the powder 'melts' over the part to form a hard, protective, coating.

We do not do the coating ourselves and we have worked very hard with the current powder coating company and the powder manufacturer to deliver a far more superior product than paint. Compared to painting, powder coating is more expensive and more labor involved but the results are fantastic and will long outlast paint. (back to top)



Why do you have wood handles and not steel spring handles?

Odd enough for us, this is a common question. The answer is simple, metal is a great heat conductor, and wood is a poor heat conductor. The steel spring handles you see other manufacturer's use contact the steel on your cooker or grill. The ends of the handles become hot and can burn your hand. The ends of the wood handles also contact steel but due to them being a better insulator than steel, they will not heat up as easily as steel.

Also, metal is more dense than wood. Your cooker or grill will emit infra red radiation. This will heat up metal and wood handles alike. However due to wood not being as dense, the heat is not as readily absorbed and transferred back to your hands.

The handles are hard wood with a UV resistant urethane coating protecting them from moisture and the sun. Occasionally due to wear from your hands the coating will come off. Most hardware stores carry UV- resistant urethane. To repair, just sand the handles and recoat. We also stock all the handles. If you need replacements call or email us and we will be glad to help. (back to top)